Warmly partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

It depends on where you are. Due to high demand, it takes our Fulfilment Team up to 1 to 5 days to process orders and prepare them for our shipping courier. As deliveries are global, they can take 7 to 19 days. Delivery details will be provided in your confirmation email along with the tracking number.

We offer free express shipping to 14 countries. Click here to view your countries specific shipping times.

We currently don't charge GST on our products, therefore there are no hidden costs in the total product price. However, make sure you are aware of any country specific taxes / duties you may be liable for prior to ordering.

You will receive a shipment notification and a tracking number via email when your order is shipped. Click here to track your order.

Reach out to us using the contact form available on our website and a member of our support team will get back to you as soon as possible to assist.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We do not work with product customization. All options are described on each product page.

All orders are backed by our no questions-asked 100% Satisfaction Guarantee - if you don't love your Warmly items, we'll send replacements for free (or give you a full refund).

No problem! Please contact us immediately via the contact form available on our website and a member of our support team will get back to you as soon as possible to help.

Reach out to us using the contact form available on our website and a member of our support team will get back to you as soon as possible to assist.

Our products come from several international factories.
Each product goes through a curation and quality inspection process before being shipped to customers to ensure high quality and satisfaction.

We are a company owned and operated in London, UK.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.